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2025 Work Trend Index Annual Report
The pace of AI change is accelerating. Microsoft's "2025 Work Trend Index Annual Report" explores how AI agents are reshaping work, introducing the concept of the 'Frontier Firm' — an organisation powered by hybrid teams of humans and AI agents. Download the report to understand the opportunities ahead, and contact Support on the Spot to discuss how to begin building your own AI-enhanced workplace.
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Intelligence on tap refers to the availability of AI-powered systems that can reason, plan, and act autonomously, allowing businesses to scale their workforce capacity on demand. This shift is transforming knowledge work by enabling organizations to blend machine intelligence with human judgment, ultimately leading to a new organizational model where AI acts as a supportive assistant, enhancing productivity and efficiency.
What are human-agent teams?
Human-agent teams represent a new approach to work where AI agents function as digital colleagues alongside human employees. This model is expected to replace traditional organizational charts with a more dynamic Work Chart, allowing teams to form around specific goals rather than rigid functions. As a result, organizations can operate more flexibly and efficiently, adapting quickly to changing demands.
What is the role of the agent boss?
The term 'agent boss' refers to the evolving role of human managers who oversee AI agents within their teams. As organizations integrate AI into their workflows, employees will increasingly take on responsibilities for managing these digital colleagues, guiding their actions and ensuring they align with business objectives. This shift emphasizes the need for new skills and a reimagined approach to leadership in the workplace.
2025 Work Trend Index Annual Report
published by Support on the Spot
The team at Support on the Spot feel it is vital that your business receive support and services tailored to your specific needs. We provide support for Office-based workers, remote staff and even those around the globe to ensure your business can achieve its potential. Effective digital services are vital for your business to perform at its best, and Support on the Spot provides a one-stop for IT, Marketing, Equipment and more.
We have over a decade of supporting all business sectors, at every stage of their development. So if you’re a start-up or business that’s 100 years old, we can be the digital services supplier you need to keep it functioning at its best.